Refund Policy

Last updated 24 October 2026

This policy covers payments for Naratifs Plus and for Kitt credits, digital services sold by PT Aplikasi Naratifs Indonesia at naratifs.com and paid through our payment partner. It is part of our Terms of Service.

Your first payment

If Plus is not right for you, write to us within 7 days of your first payment for Plus and we refund it in full. Your account then returns to Free; nothing you made is deleted.

Later payments

A month or a year of Plus that has started is not refunded in part. Plus does not renew on its own, so you are never charged again unless you pay again.

Kitt credits

Write to us within 7 days of buying Kitt credits and we refund what of that purchase you have not used, in rupiah at the rate you paid. Credits already used, and credits given with Plus, are not refunded.

Mistakes and problems

• A payment charged twice, or charged when the order failed, is refunded in full.
• If Plus or credits did not reach your account after a confirmed payment and we cannot put it right within 3 working days, we refund the payment in full.

How to ask

Email corporate@naratifs.com from the email you paid with, saying the date and amount of the payment (the payment receipt has them). We answer within 3 working days. An approved refund goes back to the way you paid, through our payment partner; depending on your bank or e-wallet it reaches you within 14 working days.

Contact

PT Aplikasi Naratifs Indonesia
JL. DR. Soetomo, No. 32-31, RT 000, RW 000, Kel. Gurabesi, Kec. Jayapura Utara, Kota Jayapura, Papua 99222
Phone +62 821-5005-425
Email corporate@naratifs.com
NIB 1910260091254